Fred Christopher Jones

fred.chris.jones@gmail.com • 678-577-2355 • Linkedin • Savannah, GA 31404

Summary

Results-driven Epic Ambulatory Analyst with experience in supporting and optimizing systems to enhance clinical workflows and improve patient care. Adept at collaborating with cross-functional teams to meet organizational needs. Proficient at troubleshooting and resolving end-user issues within designated service level agreements, ensuring smooth system operation and optimal user satisfaction. Committed to organizational success through continuous learning and staying updated on industry trends and best practices. Strong analytical skills, attention to detail and a passion for improving healthcare through technology

EDUCATION

Georgia Southern University • Savannah, GA
Bachelor of Health Science: (BHS) in Informatics

Epic Certifications

·         EpicCare Ambulatory certification.

·         Core Analyst badge

Relevant Skills

·         Workflow analysis to align Epic with clinical processes.

·         Understanding of healthcare regulations and compliance, including HIPAA.

·         Troubleshooting and solution implementation skills.

·         Strong communication for liaising with various stakeholders.

·         Clear communication of technical details to non-technical audiences.

·         Interpersonal skills for effective collaboration with cross-functional teams.

·         Proficiency in ServiceNow for incident and change management.

·         Adaptability and continuous learning in new technologies and industry changes.

·         IHI Open School Basic Certificate in Quality and Safety.

·         Understanding of health informatics, healthcare statistics, resources, software development life cycle, project management, and government entities.

·         Customer Service.

·         Microsoft Office (Outlook, Teams, OneNote, Word, Excel).

·         Google Workspace.

PROFESSIONAL EXPERIENCE

The HCI Group   • Jacksonville, FL • August 2022 to Present

Epic Analyst

·         Successfully led the Ambulatory team workgroup in collaboration with the Bridges team in working with Alverno Labs, reducing lab results errors by 40% and significantly improving the efficiency of the lab results process.

·         Devised and implemented a strategic plan to address and mitigate e-prescribing error message misrouting, enhancing the overall effectiveness of the prescription management system.

·         Managed the semi-annual update of Intelligent Medical Objects (IMO) in Epic within the designated timeframe for regulatory compliance.

·         Provide on-call support as part of a rotating schedule.

·         Analyze clinical workflows and processes to identify opportunities for improvement.

·         Configure, customize, and optimize the Epic Ambulatory module to enhance user experience, improve patient care and meet clinical and business needs.

·         Troubleshoot and resolve issues reported by end-users, providing timely and effective solutions.

·         Coordinate with other IT teams and stakeholders to ensure seamless integration of Epic Ambulatory with other systems.

·         Collaborate with cross-functional teams to understand clinical business requirements and provide optimized solutions.

·         Stay up to date with the latest Epic updates and best practices, ensuring the system is always current and efficient.

HILTON HEAD HOSPITAL • Hilton Head Island, SC • November 2009 – September 2023

Unit Secretary III:

·         Coached end users as a Super User resource for conversion to Cerner EHR phases I and II.

·         Used Cerner Millennium Powerchart EHR daily to support acute care nursing operations and acts as a resource for physicians and other staff by providing responses to functional questions.

·         organizational and departmental policies and procedures.

·         Provided customer service to clinicians, patients, families, and visitors.

·         Mentored new co-workers.

St. Joseph's/Candler Health System • Savannah, GA • August 2021 to December 2021

Applications Support Analyst Intern:

·         Performed tasks as assigned using eClinicalWorks and Homecare Homebase EMRs.

·         Performed queries using Meditech backend. Maintained and updated databases.

·         Collaborated with oncology analyst to create test data for laboratory integration testing.

·         Reimaged Windows computers

Bioscape Digital, Inc. • Atlanta, GA • July 2019 to May 2020

Technical Account Manager: (Contract)

·         Advised the company on any issues or opportunities that presented,

·         Resolved hardware issues and elevated to the next level of support as necessary.